Support & Help
Contact Us & Frequently Asked Questions
Find quick answers for orders, wholesale support, deliveries, and payments. If you still need help, contact our team directly and we will respond fast.
Need direct help?
Reach us for urgent support, bulk pricing, and sourcing requests.
FAQs
Tap a question to expand the answer.
How do I place an order on Kachu Kart?
Open any product page and click the WhatsApp order button. Share your required quantity, delivery location, and preferred timeline. Our team confirms stock and pricing quickly.
Do you support wholesale and bulk orders?
Yes. Kachu Kart is built for wholesale buying and manufacturer sourcing. MOQ is shown on each product and custom quantities can be discussed through support.
How long does delivery usually take?
Delivery time depends on product type and destination. Most orders are confirmed with an estimated delivery window during order verification.
Can I request products not listed in the catalog?
Yes. Send your product requirements to our support team and we will help source options from trusted factories in our network.
What payment methods are accepted?
Available payment options are shared at checkout confirmation. For larger orders, payment terms can be discussed directly with our sales team.
How do returns or issue reports work?
If there is a quality or delivery issue, contact support with order details and photos. We review each case promptly and guide the resolution process.